Refund policy
At Nivo Club, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Eligibility
To be eligible for a return, items must be:
- Unused and unworn
- In their original condition
- Returned in the original packaging
- Free from damage caused by the customer
How to Request a Return
To start a return, please contact us at:
nivo.clubb@gmail.com
Please include your order number and the reason for your return. We will provide further instructions once your request has been reviewed.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work to resolve the issue as quickly as possible.
Shipping Costs
Shipping costs are non-refundable unless the item received was defective or incorrect.
Customers are responsible for return shipping costs unless otherwise required by law.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return. Any exceptions will be clearly stated on the product page.
Contact
If you have any questions regarding our Refund Policy, please contact us:
Email: nivo.clubb@gmail.com